Introduction
If you have upgraded to Magento 2.2.4 and are managing multiple stores, you may encounter issues with transactional emails. Specifically, Magento 2.2.4 has a known bug where it ignores the email sender values for individual store views if you use different values for each view.
Identifying the Issue
To check if you are affected by this bug, review the sender information in your transactional emails. If the sender details do not reflect the specific values set for each store view, you are likely experiencing this issue.
Solution: Using Store Email Address Options
To workaround this bug, you can use the different store email address options provided by Magento. Follow these steps:
Step-by-Step Guide
1. Configure Store Email Addresses
Navigate to Stores > Configuration > General > Store Email Addresses in the Magento admin panel. Populate one contact email for each store view. Note that this solution is feasible if you have up to five stores.
2. Update Sales Email Settings
Next, go to Sales > Sales Emails. For each store view, change the sender to the corresponding store email address you configured earlier.
Summary of Steps
To summarize:
- Set up unique contact emails for each store view under Store Email Addresses.
- Adjust the email sender settings for each store view under Sales Emails.
Conclusion
By following these steps, you can ensure that your transactional emails reflect the correct sender information for each store view, effectively bypassing the bug in Magento 2.2.4.
Further Assistance
If you need additional help or have any questions about this process, feel free to leave a comment below or reach out for support.